Customer Support Specialist

Customer Support Representatives provide technical support for application users.  The specialist serves as a point of contact between the end user and development team. She/he handles both with the highest degree of courtesy, professionalism, and expediency, striving to resolve client issues with one contact.

JOB DESCRIPTION:

Customer Support Representatives provide technical support for application users.  The specialist serves as a point of contact between the end user and development team. She/he handles both with the highest degree of courtesy, professionalism, and expediency, striving to resolve client issues with one contact. Support hours are offered from 9am-9pm daily. 

GENERAL TASKS:

  1. Provide technical support to users of OurFamilyWizard.com.
  2. Quickly resolve user questions and requests in a friendly manner.
  3. Diagnose and report on technical glitches and user suggestions.
  4. Educate users on product features and benefits.
  5. Maintain working knowledge of all company products, services and promotions.
  6. Profile user needs and make recommendations for additional services.

REQUIREMENTS

  1. High level of web proficiency, strong computer skills.
  2. Demonstrated verbal and written grammatical proficiencies. Effective communicator.
  3. Proficient in Microsoft Office Suite and iWork applications.
  4. In depth knowledge of preferences in Firefox, Safari, Chrome and Internet Explorer.
  5. Comfortable and efficient in Windows, OS, iOS, and Android operating systems.
  6. Critical thinker, ability to break down and resolve issues quickly and effectively.
  7. Strong interpersonal skills. Enjoys teamwork and takes ownership of tasks.

PREFERRED: 

  1. Experience with various calendaring software, mail clients, and error reporting tools.
  2. Experience in graphic design (Adobe Creative Suite).
  3. Willing to travel up to 10%.
  4. Bachelors/Professional degree or equivalent experience in support roles.
  5. Knowledge of the Family Law industry.

COMPANY DESCRIPTION

For over 15 years Avirat Inc. has developed OurFamilyWizard.com (OFW) and its mobile applications designed for separated parents and their legal and mental health practitioners. Now used throughout the world, OFW® applications were the first of their kind and are widely accepted as the leader in co-parent technology by courts, attorneys, and parents alike. Our tight knit team enjoys a fun, fast paced, and respectful atmosphere. Team members include software developers and IT support roles, sales and marketing representatives, customer care and product specialists, and administrative rolls.  The office is located in the lively and convenient NE Minneapolis arts district.

To Apply

Please email resumes along with salary requirements and references to baltman@ourfamilywizard.com.